1. Strategize, execute and manage dialer strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet established business goals and client scorecard parameters.

2. Implement a comprehensive dialing strategy based on analytics which encompasses manual, preview and predictive dialing campaigns in combination with attended messaging and blast campaigns.

3. Develop, analyze and distribute agent statistics and identify trends to help determine the need for strategy changes and/or training.

Skills :
Good communication and written skills.
Basic knowledge in MySQL/HTML/ PHP language
Proficient Knowledge in MS Office