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Are U cheated by any Online Seller, Service Provider, Manufacturer

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If you feel cheated by any online seller, service provider or manufacturer – please do not hesitate to visit Samadhan Kender, Near Bikaner Mishtan Bhandar, Opp. Shivaji Park, Patiala Road, Rajpura to raise your voice and file complaint with the appropriate authorities to get back your hard earned money. We, at Samadhan Kender, will follow up the matter to its logical end and at last you will feel happy after recovering your lost money.

In the present day Digital World more and more consumers are switching to shopping online for all type of consumer items ranging from electronics, medical instruments, medicines to even vegetables and fruits. Before shopping online take care of the following few important points so that you can insulate yourself from online cheating sites which may caught you unaware and you may lose your hard earned money due to ignorance:

Important Points before Shopping Online:
  • It is always better to have a verified profile on the shopping site rather to fill in your delivery address just for the sake of casual shopping so that you have full access to your registered profile.
  • Never save your Credit Card details with the online shopping sites to avoid against accidental click to complete an unwanted purchase transaction. I remember an incident in USA where a five year old child while playing with the smart phone of her dad ordered BMW Car which was delivered within “No Time” and the father took the delivery of the vehicle just to honor the order placed by his 5 year old girl child.
  • If you are maintaining a “Wallet” with the shopping site to keep the credits, discounts, refunds, return payments or keeping funds to make express payments – please make sure that you can make Nomination in Wallet Account so that in case of any eventuality credits in your wallet accounts get accessed by your nominees/legal heirs. One of affluent friends, Madam Hillary, who was an online shopping addict and used to create wallet account even at unknown and unpopular shopping sites, when asked to tell as to how many wallet accounts she was maintaining replied in negative as she had no knowledge about the number of wallet accounts and amount lying in such wallets. When I started checking the possible sites I found that she was maintaining wallet accounts at more than 100 shopping sites, shopping malls like Big Bazar etc. The sum total of the credits lying in such wallets crossed $10000 (INR Rs.650000 approx) which could have earned her monthly interest of coll Rs.6500 per month at the rate of 12% per annum. Moreover in case of any eventuality these small amounts by shopping sites will be enjoyed as charity by the big business houses as the Government has not prescribed any law for upkeep of such Inactive Accounts.
  • You can cancel the order before it gets dispatched in case you find that the order has been placed under mistake of fact.
  • Every online seller has refund policy and you can return the item and claim refund within the refund period under refund rules.
  • While making payments in execution of your online orders or making payments of utility bills make sure that there is Security PadLock in the address bar.
  • Also check for service charges or service taxes levied by the payment gateways while making payments through debit cards and/or credit cards. In most of the cases there are no charges while making payments through Net Banking.
  • Do not be tempted to make payments through Credit Cards of particular banks who offer Cash Back while using their bank’s credit card. Once I paid a sum of Rs.6990 through HDFC Bank Credit Card to avail 5% Cash Back on Snapdeal but felt cheated when no amount of Cash Back as promised was credited to my HDFC Bank account. The matter was taken up with SnapDeal and HDFC Bank simultaneously who referred to the Terms and Conditions of the offer which ran into a dozen of pages. I had to spend more than 2 hours in reading T & C online to find that Cash Back will be credited after a lapse of more than 90 days. Ordinarily a common man will forget about the cash back and you may not get cash back without registering complaint. You can check another example of cheating by bigwigs like Britannia.
  • Never accept the Courier which is tempered with. In case of items of higher value say value more than Rs.5000.00 it is always better to open the box immediately in presence of the delivery boy under video so that you can raise the claim in case of broken, damaged article or no article.
  • Keep a record of all your online profiles to keep track of your Digital Assets

What to do if U are cheated by any Online Seller, Service Provider or Manufacturer:

    Even after following the above precautions if you feel cheated by any online seller, service provider or manufacturer – please do not hesitate to visit Samadhan Kender, Near Bikaner Mishtan Bhandar, Opp. Shivaji Park, Patiala Road, Rajpura to raise your voice and file complaint with the appropriate authorities to get back your hard earned money. We, at Samadhan Kender, will follow up the matter to its logical end and at last you will feel happy after recovering your lost money.





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